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Return Policy and Warranty Exchange
Hassle-Free Return Policy
We stand behind our products 100%. If you are not pleased with your purchase from www.firstwirelessx.comfor any reason, simply ship it back to us within 30 days of receipt for a full refund of your purchase price. (This policy does not apply to ALL bluetooth headsets).
Limited Life Time Warranty
This Wireless Phone Accessory is warranted to be free from defects in materials and workmanship. This limited warranty does not cover damages caused by accident, misuse, modification, or normal wear and tear.
Exceptions:We DO NOT offer REFUND for ALL bluetooth headsets. Only defective bluetooth headset is eligible for EXCHANGE the same model of bluetooth headset.
The original and return shipping and handling charge will NOT be refunded or reimbursed under all circumstances.
Return Instructions: Please send the product back to us, via a trackable shipping method, to the following address:
First Wireless X
10001 Mercier Rd.
Dearborn, MI 48120
U.S.A.
Please include the following information for us to process your return:
- Copy of the original invoice, circle the product returning.
- Reason for the return.
- If the product is defective, please describe briefly the problem of the product. Please also include your Phone/Camera/Ipod Model (if apply) for us to determine the problem.
- If exchange, please indicate what other product you like in exchange.
- Address to ship back the product to.
- Your current email address and phone number.
Please be advised that you can expect a replacement or refund within 7 to 14 business days of our receiving your return.
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